Do you readily admit that you are a "coward" when it comes to any kind of conflict? Everyone, regardless of their position at work, can learn to handle conflict more effectively. The benefits are immense and include more self-confidence, less anger, greater self-respect and more intimacy. To help participants learn how to change the way they handle conflict, each chapter opens with a brief case study. Then we use checklists and exercises designed to teach the participant new ways to handle conflict. The motivated person, on the other hand, focuses on how much better he or she will look and feel and the positive reinforcement that other people will provide. Particularly useful is the chapter on "Avoiding the Top Ten Mistakes Made When Dealing With People." Readers will identify with the irate man whose flight has been cancelled.
Why you must know how to handle conflict
How to recognize conflict before it happens
The best ways to deal with difficult people
How to build strength by overcoming problems
Secrets to impacting and leading others
Tools to guide you past conflict